Refund Policy
1. Scope
This policy covers purchases of Toolfyt Pro and any other paid plan offered on this site. It applies alongside your statutory rights, which it does not reduce.
2. 14-day money-back guarantee
If you are not satisfied with Toolfyt Pro, contact us within 14 days of the date of your first payment and we will arrange a full refund of that payment. You do not need to give a reason.
This applies to both monthly and annual plans. It applies once per customer: if you have already had a refund on a Toolfyt Pro subscription, a subsequent purchase is not covered by this guarantee.
3. Renewal payments
Subscription payments renew automatically. If you did not intend to renew, contact us within 14 days of the renewal charge and we will refund it, provided the subscription has not been used substantially in the new period.
Cancelling stops future charges; it does not by itself refund a payment already taken. Cancellation takes effect at the end of the period you have already paid for, and you keep Pro access until then.
4. How to request a refund
Email billing@toolfyt.app from the address used at purchase, and include either your Paddle order reference or the email address on the receipt. That is all we need.
You may also request a refund directly from Paddle, and Paddle's buyer terms apply in addition to this policy.
5. How refunds are processed
| Step | What happens | Timing |
|---|---|---|
| 1 | You send the request to billing@toolfyt.app. | — |
| 2 | We acknowledge and approve, then instruct Paddle. | Within 2 business days. |
| 3 | Paddle issues the refund to your original payment method. | Typically 5–10 business days to appear, depending on your bank or card issuer. |
| 4 | Pro access ends at the point of refund. | Immediate, on refund. |
Refunds are returned in the original currency and to the original payment method. Any currency conversion difference applied by your bank is outside our control.
6. What is not covered
- Requests made more than 14 days after the payment concerned.
- Repeat refund requests on the same or a subsequent subscription, where a refund has already been given under this policy.
- Claims about figures produced by the free tools. The gateway calculator and engagement calculator are explicitly illustrative, dated, and free to use without purchase; they are not sold to you.
- Dissatisfaction with a document you generated, where the tool behaved as described. You own and control the content you create, and the templates are starting points rather than legal advice.
Nothing in this section excludes rights you have under mandatory consumer law in your country of residence, including any statutory right of withdrawal.
7. Chargebacks
If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in the subscription being suspended while the dispute is investigated.
8. Price changes
We may change subscription prices. If we do, we will give notice before your next renewal, and you can cancel before the new price takes effect. A price change does not entitle you to a refund of a period already paid at the old price.
9. If we withdraw a feature
We may change or withdraw features. If we discontinue the Service entirely, we will refund the unused portion of any annual subscription on a pro-rata basis.
10. Statutory rights
Consumers in the UK and EU generally have a 14-day right of withdrawal for digital purchases, and may lose it once digital content has been supplied with their consent. Our 14-day guarantee above is offered regardless, so you do not need to rely on that distinction. If you would prefer to rely on your statutory right instead, say so in your email and we will honour it.
11. Contact
Refund requests:
billing@toolfyt.app
General questions: legal@toolfyt.app